Privacy Policy

1. Information We Collect

We collect the information you give us and a small amount of technical information needed to run the app.

Account information: email address, display name, and authentication tokens. If you sign in with Apple or Google, we receive your email address and, if you share it, your name.

Pet data you create: pet profiles (name, species, breed, age, weight, conditions), mood logs, weight history, vet visits, reminders, and any notes you add.

Photos and documents: images you upload for food scanning, health documentation, vet documents, or pet profiles.

Messages: what you write in the AI Care Chat, saved as your chat history, and the support requests you send us.

Purchase information: your subscription status and purchase history from the App Store or Google Play, through RevenueCat. We never receive your card details.

Identifiers: your account ID and device identifiers such as push notification tokens, used to run the app, deliver notifications, and link your subscription to your account.

Usage information: app version, device type, language, and interaction events (for example, which feature you try first or your feedback on an AI answer), linked to your account and used to fix bugs and improve the app.

Crash and diagnostic data: technical details when something goes wrong, used to fix it.

Approximate location: when the app connects, our service providers see your IP address, and the app shares your device's time zone. These can show your approximate region, such as your country. We use this only to run the app.

We do not collect contacts, precise location, or microphone or camera data outside of explicit photo uploads you start.

2. How We Use Your Information

We use your information to:
• Create and manage your account and sign-in
• Provide core features (pet profiles, diary, reminders)
• Run AI features (food scanning, health triage, mood insights, weekly summaries)
• Personalize answers and suggestions to your pet's profile and history
• Send notifications you opt into, like reminders
• Process your subscription and prevent fraud
• Diagnose crashes and improve performance
• Understand how features are used so we can improve them
• Communicate with you about important updates or support requests

We do not sell your personal data, and we do not use your pet photos or data to train third-party AI models.

3. AI Processing

When you use AI features, relevant content (for example, a food photo together with your pet's profile details such as species, breed, age, weight, and health conditions; a health observation photo; or the text of a chat message) is sent through our secure backend to one of our AI providers for analysis:
• Anthropic (Claude) — AI Care Chat, OCR import of vet documents, and health triage fallback
• Google (Gemini) — food scanner, health triage, smart reminders, and weekly insights

The response is returned to your device and saved in your account so you can view your history. Food-scan safety results are also cross-checked against Petia's own curated veterinary reference database; this check runs inside our backend and involves no additional provider.

Per each provider's API terms, content sent through these APIs is not used to train their models. Photos and text are processed only for the analysis and are not retained by the AI provider beyond what is needed to return the response. If we add a new AI provider in the future, we will update this policy before it becomes active.

4. Third-Party Services

We rely on a small set of trusted providers to run Petia:

• Supabase — authentication, database, file storage, and server-side scheduled tasks, hosted in the European Union (AWS eu-north-1, Stockholm)
• Anthropic (USA) — AI processing for chat, OCR vet document import, and health triage fallback (Claude)
• Google (USA) — AI processing for food scanner, health triage, smart reminders, and weekly insights (Gemini); also Firebase Cloud Messaging for Android push delivery
• OneSignal (USA) — push notification orchestration
• Apple Push Notification service (USA) — iOS push delivery
• Apple App Store and Google Play — payment processing for subscriptions
• RevenueCat (USA) — subscription lifecycle management
• Sentry (USA) — crash and error reporting (receives technical diagnostics when something goes wrong, not your pet content)
• Resend (USA) — transactional and account emails (such as sign-up confirmations) and support message delivery; for support requests, Resend receives the message subject, message content, and an account identifier so the team can respond — this content may include information you choose to share
• Open Pet Food Facts and openFDA — public product and recall databases queried with product barcodes or names only; they never receive your personal data

Each provider only receives the data needed to perform its function. We do not share your information with advertisers or data brokers.

5. Data Retention

We retain your data for as long as your account is active.

When you delete your account from the Account tab in the app, we permanently delete your pet profiles, photos, logs, and related data within 30 days. If any photo remains after account deletion, email hello@petia.app and we will delete it. Backups holding deleted records are overwritten on a rolling basis and are not used to restore content.

We may keep limited records (such as billing receipts) for longer where required by law, and a non-reversible record used solely to prevent free-trial abuse. If you signed up with a friend's referral code, we keep your email in the referral record so the same email cannot be referred twice. These records hold no pet data and are not used to restore your account.

6. Data Security

Your data is encrypted in transit using HTTPS/TLS and encrypted at rest by our infrastructure providers. The database uses row-level security policies so that each user can only access their own records. Photos in storage have per-user access controls.

No system is perfectly secure. If we ever experience a breach that affects your data, we will notify you as required by law.

7. Your Rights and Choices

You can:
• Access and edit your data directly in the app
• Delete reminders, vet visits, and pets (when you have more than one) in the app, and ask us by email to delete any other item, such as a photo or a log, without deleting your account. Deleting a vet visit removes the visit record; document photos attached to it stay saved until you delete your account or ask us by email to delete them (see petia.app/delete-account)
• Delete your entire account from the Account tab in the app
• Request a copy of your data by emailing hello@petia.app
• Opt out of push notifications in your device settings

Depending on where you live, you may have additional rights under laws like GDPR (EU/UK) or the CCPA (California), including the right to object to certain processing or lodge a complaint with your local data protection authority. Contact us at hello@petia.app to exercise any of these rights.

8. Children's Privacy

Petia is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please email hello@petia.app and we will delete it.

9. International Data Transfers

Titan Interactive LLC is a U.S. company, and your data is stored with our hosting provider in the European Union (Sweden). Some of our service providers (listed above) process data in the United States — for example, AI analysis, push notifications, crash reporting, and subscription management.

This means your information may be transferred between the EU, the United States, and the country you use the app from, where data protection laws may differ from those in your country. Where these transfers involve personal data protected by laws such as GDPR, we rely on appropriate safeguards, such as our providers' standard contractual clauses and data processing agreements. By using Petia, you acknowledge these transfers.

10. Cookies and Tracking

The Petia mobile app does not use browser cookies. We do not use third-party advertising or cross-app tracking SDKs, and we do not share device identifiers for advertising purposes. The petia.app marketing website may use minimal first-party analytics; details are listed on the website if applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Last updated date and notify you in the app or by email before the changes take effect. Continued use of Petia after the update means you accept the new policy.

12. Contact

For privacy questions or to exercise your rights, contact:

Titan Interactive LLC
hello@petia.app
petia.app